Returns and Refund Policy

At Meowxy, we want your shopping experience to be delightful and worry-free! If something’s not quite right, we’re here to help. Please read the details below to understand how we handle returns, refunds, and related concerns.

Returns

We’ve got you covered with a 30-day return guarantee! You can request a return within 30 days of receiving your item if:

• You received the wrong size
• You received the wrong product
• The color is incorrect
• The item arrived damaged

💡 Heads-up: We can’t accept returns for change of mind or unwanted gifts. Thanks for your understanding!

How to Start a Return

To initiate a return, email us at support@meowxy.com with the following details:

• The reason for return
• Picture proof clearly showing the issue or defect

Once we receive your request, our customer service team will review your case and determine if your item meets the return criteria. If approved, we’ll provide detailed instructions on how and where to send your package.

🚨 Important: Please don’t send items back without first contacting us—unauthorized returns can’t be processed. Also, note that customers are responsible for return shipping costs.

Exceptions

Sale items are final and can’t be returned.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved. If it is:

• We’ll process your refund to your original payment method.
• Please allow a little time for your bank or credit card company to handle the transaction—it might take a few days.

Canceling an Order

Changed your mind? You can cancel your order within 1 hour of placing it. This helps us keep things running smoothly for everyone!

Damages or Issues

Did something go wrong with your order? Don’t worry—we’ve got your back!

1. As soon as you spot an issue (e.g., damage, defect, or wrong item), email us at support@meowxy.com within 30 days of receiving your item.
2. Provide a description and picture proof of the issue.
3. We’ll look into it right away and make things right for you.

Exchanges

We don’t currently offer exchanges. To avoid any hiccups, we recommend double-checking product details before you buy. Got questions? Just ask—we’re happy to help!

Need Help?

We’re here to make your experience smooth and stress-free. Whether you’re stuck or just have a question, email us anytime at support@meowxy.com.

Thank you for choosing Meowxy! We appreciate your trust and are always here to ensure you have the best experience possible. 😺