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FAQs
Product Information
What material is the Meowxy Short Sleeve T-Shirt made from?
The t-shirt is made from 100% Airlume combed and ring-spun cotton, providing a soft and comfortable feel.
How does the t-shirt fit?
The Meowxy Short Sleeve T-Shirt has a unisex, retail fit, making it versatile and comfortable for all.
What features does the t-shirt have?
The t-shirt includes a crew neck, shoulder taping, and side seams for a flattering silhouette and enhanced durability.
Is the fabric lightweight?
Yes, the t-shirt is made from lightweight and breathable fabric (4.2 oz/yd² or 142 g/m²), making it ideal for everyday wear.
How should I care for my t-shirt?
- Machine wash: Cold (max 30°C or 90°F)
- Use non-chlorine bleach as needed
- Tumble dry on low heat
- Iron or steam on medium heat
- Do not dry clean
Is the t-shirt sustainably produced?
Yes, our supplier manufactures the t-shirts in humane, no-sweat-shop facilities and is part of the Fair Labor Association. They are also Platinum WRAP certified for responsible production.
Payment Methods
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards such as VISA, Mastercard, American Express, Discover, and Diner’s Club. We also support ApplePay and GooglePay to make your shopping experience as convenient as possible.
Is my payment information secure?
Yes, your payment information is completely secure. At Meowxy, we use industry-standard encryption and secure payment gateways to ensure that your sensitive data is protected throughout the transaction process.
Can I save my payment details for future purchases?
For registered users, our website offers the option to securely save your payment information for faster checkout in the future. Your details are stored safely and encrypted to ensure your privacy.
What currencies do you accept?
Our store operates in USD (United States Dollars) by default. If you’re making a purchase from outside the U.S., your payment provider may automatically convert your payment into your local currency. Any additional conversion fees or charges depend on your bank or payment provider.
Can I use multiple payment methods for one order?
At this time, we can only accept one payment method per transaction. If you have a discount code, you can apply it during checkout, but you must complete the payment using a single method.
What should I do if my payment fails?
If your payment fails, please double-check the following:
- Ensure that all card details, billing address, and other payment information are correct.
- Confirm that you have sufficient funds or credit available on your card.
- Contact your bank or payment provider to ensure there are no issues on their end.
If the issue persists, you can try using a different payment method or contact us at support@meowxy.com for assistance.
Shipping
For more detailed information, please visit our Shipping Policy.
Where does Meowxy ship to?
We ship worldwide, including the United States, Canada, Australia, and more. International customers are responsible for any customs fees, duties, or taxes.
How much does shipping cost?
Shipping costs vary by location. For example:
- United States: $4.75 for the first item, $2.40 for additional items.
- Canada: $9.39 for the first item, $4.39 for additional items.
- Australia: $12.49 for the first item, $4.99 for additional items.
- Rest of the world: $10.00 for the first item, $4.00 for additional items.
How long does it take to process my order?
Please allow 2-5 business days for us to process your order before shipping.
How long does shipping take?
- United States: 2-5 business days.
- International orders: 10-30 business days, depending on location and local postal services.
Please note that shipping times do not include the 2-5 days of order processing.
Do you ship to PO Boxes?
Yes, we ship to PO Boxes in the U.S., but express shipping is not available for PO Box addresses.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. If you are a registered member, you can also check the progress of your order on your account page.
Who is responsible for customs and duties?
For international orders, any customs fees, duties, or taxes are the responsibility of the recipient.
What if I entered the wrong shipping address?
Please ensure your shipping address is accurate. Meowxy cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.
How can I get help with my order or shipping?
For any questions or concerns, please contact us at support@meowxy.com. We’re here to help!
Returns and Refunds
For more detailed information, please visit our Refund and Returns Policy.
How long do I have to return an item?
You have 30 days from the date you receive your order to request a return.
What are the conditions for a return?
To be eligible for a return, items must be unworn, unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.
Who is responsible for return shipping costs?
Customers are responsible for covering return shipping costs.
How do I initiate a return?
To start a return, please contact us at support@meowxy.com.
Can I return an item if it’s damaged, defective, or incorrect?
Yes. If your item is damaged, defective, or incorrect, please contact us immediately with photos of the issue.
Are there any exceptions for returns?
Yes, we do not accept returns for incorrect size or color selections, or changes of mind.
How can I exchange an item?
To exchange an item, return the original product and make a new purchase for the replacement. Once your return is approved, you can place the new order.
When will I receive my refund?
Once we receive and inspect your return, we will notify you of the approval. If approved, you’ll be refunded via your original payment method within 10 business days. Please note that refunds do not include shipping costs.
What if I don’t receive my refund within 14 days of approval?
If you haven’t received your refund after 14 days, please contact us at support@meowxy.com.